Merlin Software provides resorts with a one-stop enterprise software solution using the latest cloud computing technology

Merlin incorporates functionality for every aspect of your operation including sales, marketing, property management, reservations, collections and accounting together with member interactive webpages - and it's scalable, flexible and great value too.

  • This robust and all-embracing module is your resort’s complete CRM system, tracking each lead from source to sale with sophisticated data mining tools and communications methods.
  • Whatever your product, this wide-ranging module gives total control of the entire sales process from creating inventory and printing contracts to tracking ownership changes and reporting.
Resort Management
  • Resorts can maximise their inventory utilisation and yield management while performing all property management tasks including front desk reception, central reservations and management fee collections.
  • With a complete double entry accounting package interface, this wide-ranging module allows you to perform all accounting functions for multiple companies, currencies and product types.

What is cloud computing?

Heard the term 'cloud computing' but not really sure what it's all about? Don't worry, you are not alone.

As a picture speaks a thousand words, the Merlin team looked at lots of videos to find the best definition. And, in our opinion, this video probably provides the easiest and most straight-forward explanation to date.

But don't get too tied up with with the technology - you don't need to understand it, to use it and for your resort to benefit from it.

And if you use services such as Google Docs, Facebook and Dropbox, then you are already using cloud computing technology. See, you're more technical than you thought.

Learn more...
What is cloud computing?

Latest projects


Southern Sun


Hilton Sharm Dreams


Karma Royal Group


Absolute World Group

What our clients say

  • Merlin Software has transformed the services that we offer timeshare consumers through the TATOC Consumer Helpline - and to our member resorts and affiliates as well. We now have access to actionable, valuable data that can be used for a variety of purposes. It has enhanced and streamlined our business processes.
    Harry TaylorExecutive chairman, TATOC
  • “The complete integration of all of our systems was a key reason for choosing Merlin. In addition our owners will now be able to engage with their favourite holiday destinations seamlessly. We look forward to implementing the Merlin Software across all the operating divisions of Southern Sun Resorts to the benefit of all."
    Deon ViljoenDirector of operations for Southern Sun Resorts
  • “Merlin will enable the platform for the Karma Royal Group to deliver a one-stop shop environment for all our key stakeholders. Our capabilities to efficiently handle the different business processes from sales and marketing, property and inventory management systems, database and member management and statistical and financial reporting, will be enhanced and will have application to any and all aspects of the vacation ownership industry.”
    Gary KnowlesCOO Karma Royal Group