Merlin Software provides the complete software solution for today's timeshare resort, whatever its age, size, location or product. We deliver the latest cloud-based technology and provide extreme customer support. After all, it's all about you.

Merlin Software's Four Modules

Marketing
  • This robust and all-embracing module is your resort’s complete CRM system, tracking each lead from source to sale with sophisticated data mining tools and communications methods.
Sales
  • Whatever your product, this wide-ranging module gives total control of the entire sales process from creating inventory and printing contracts to tracking ownership changes and reporting.
Resort Management
  • Resorts can maximise their inventory utilisation and yield management while performing all property management tasks including front desk reception, central reservations and management fee collections.
Accounting
  • With a complete double entry accounting package interface, this wide-ranging module allows you to perform all accounting functions for multiple companies, currencies and product types.

What is Merlin Software?

Merlin Software provides the complete software service for today’s vacation ownership industry – whatever the age and size of the resort or the product sold

With specific solutions for HOA-run legacy resorts, club-based operations and larger, in-sale developments, Merlin is accessed over the Internet without expensive servers or communication links.

Merlin’s modules include sales, marketing, accounting, management fee billing, property management and reception - and it can work with your website to offer live online payments and reservations.

As a picture speaks a thousand words, here is Merlin's director of business development, Mike Ashton, with a brief introduction to the software.

Remember, Merlin Software is 100% cloud based. But don't get too tied up with with the technology - you don't need to understand it, to use it and for your resort to benefit from it.

And if you use services such as Google Docs, Facebook and Dropbox, then you are already using cloud computing technology. See, you're more technical than you thought.

Learn more...
What is Merlin Software?

Merlin Software supports every type of vacation ownership business

Timeshare resorts

Developed by industry professionals with over 30 years’ experience in vacation ownership marketing, sales and management, Merlin’s functionality covers the entire process from initial contact and tour to purchase, completion and beyond.

It will support your resort operation as your new owner starts to use their product with reservations, maintenance fee billing and service ordering - much of it available online.

And it does this for whatever timeshare product you are selling including fixed weeks, floating weeks, points, trial products and short-term ownership.

Merlin can offer everything you need to run your resort from marketing and sales to front office and accounting. And as a web-based application where the software is hosted on the web, you can access Merlin wherever you have an Internet connection.

Moreover, as a Merlin client, you have access to all Merlin's modules. It is your one stop software solution to operate and manage every part of your business.

  • Create and manage all types of sales inventory from weeks and points to trial programmes and short term ownerships
  • Record your marketing activities for all types of ownership products
  • Build a database of leads, track responses and sales and determine costs
  • Have a full and complete audit of ownership
  • Create and manage all reservations
  • Manage change of ownership
  • Manage rental pool and exchange inventory
  • Print sales contracts and documentation
  • Integrate the software with your current website to suit your needs
  • Report on all accounting matters with financial statements, trial balances and account movements

And much more...

Fractional developments

Merlin Software was built with the fractional market in mind and can offer everything you need to run your resort from marketing and sales to property management and accounting. And as a web-based application, where the software is hosted on the web, you can access Merlin wherever you have an Internet connection.

Merlin Software also integrates with your current website to allow your owners to interact online with you. Our online functionality means your website can provide secure, real time online bookings and payments – including your annual management fees and rentals.

As a Merlin client, you have access to all the modules within Merlin. It is your one stop software solution to operate and manage every part of your business.

  • Access one integrated software solution with all your data and tools in one application
  • Control all your rotational booking rosters and track your inventory
  • Undertake all fee/levy invoicing and guest accounting
  • Record your marketing activities for all types of ownership products
  • Build a database of leads, track responses and sales and determine costs
  • Have a full and complete audit of ownership
  • Create and manage all reservations
  • Manage change of ownership
  • Manage rental pool and exchange inventory
  • Transport and concierge functionality so you can provide additional services

And much more...

Vacation clubs

Choosing the right software for your business can be critical for your ongoing success.

From knowing which marketing programmes are working to tracking your inventory and ownerships, the correct business software will support and enhance all your resort’s activities.

And in today’s on-line world, it is essential your software is truly Internet based. Your business can enjoy the flexibility and cost savings of cloud computing technology while your clients can transact with you at every stage directly through your website in real time.

Merlin has been developed for all types of vacation service provider including non-ownership/membership-based products, marketing, telemarketing, rental management and even exchange.

It is a single software solution for marketing, sales, inventory management, accounting and exchange. It can also open up a whole new world of business opportunity.

  • Trade your inventory with resorts and businesses securely online and in real time
  • Display the inventory you have available for rentals, exchanges, sales, re-sales and lead generation
  • View the availability of other resorts and businesses and transact with them directly
  • Fix the prices that you want for your inventory and advertise this online
  • Offer new “exchange” or rental services to members that YOU manage
  • Generate income from your inventory and transact with other like-minded businesses
  • Increase the number of businesses that you work with
  • Reduce your reliance on third party organisations
  • Use this software independently from all other Merlin Software functionality
  • Enjoy all this with no sign up fees or inventory demands
  • And much more...

Marketers and call centres

Marketing and call centres

Developed in conjunction with experienced industry marketers, Merlin’s marketing management functionality allows you to handle every aspect of this diverse sector of the industry.

It is feature-rich, user-friendly and allows marketers to build a database of clients, telephone, email, mail or SMS them from Merlin and track the success and costs of these activities.

Merlin’s cutting edge, internet-based technology means you can:

  • Record your marketing activities for all types of ownership products
  • Build a complete database of lead and clients, track responses and sales and determine costs
  • Create, implement and track all marketing campaigns
  • Integrate with your current website for lead generation and online bookings
  • Build an online community for your staff and members to communicate directly
  • Run an efficient and effective referral programme
  • Build a complete database of leads and clients
  • Create and book prospective purchasers into tour time slots at a range of sales venues
  • Allocate tours to sales representatives or teams and then view their statistics with customised reports
  • Mine and market to your database using different methods direct mail, email, telephone and SMS.

And much more...

Management companies

From fixed and floating weeks to points, fractional and vacation clubs, our property management functionality allows you to handle every aspect of front desk operations including reservations, check-in, housekeeping, maintenance and much more.

Merlin’s cutting edge, internet-based technology means you can:

  • Raise annual maintenance fee invoices
  • Integrate with your current website for online bookings and payments
  • Have a full and complete audit of ownership
  • Create and manage all reservations
  • Check guests in and out at the front desk
  • Manage rental pool and exchange inventory
  • Automate owner deposits, new member enrolments and fixed week bookings
  • Manage transactions in multiple currencies
  • Track sales, management fee billings and accounts receivable
  • Operate all types of ownership from weeks and points to fractionals and “taster” programmes

And much more...

Re-sale companies

It is an acknowledged truth that choosing the right software for your business can be critical for your ongoing success. From knowing which marketing programmes are working for you to controlling and tracking your inventory, the correct business software will support and enhance all your activities.

And this is where Merlin Software comes to the fore.

Merlin has been developed for all types of vacation ownership service including resale organisations, marketing, telemarketing, rental management and even exchange.

If your business is being held back by your software or if you are using multiple software suppliers to keep your business on track, why not look at Merlin Software?

It is a single software solution for marketing, sales, inventory management, accounting and exchange.

  • Integrate with your current website for online bookings and payments
  • Create and manage all reservations
  • Manage rental pool and exchange inventory
  • Manage transactions in multiple currencies
  • Market and sell all types of ownership from weeks and points to fractionals and “taster” programmes
  • Record your marketing activities for all types of ownership products
  • Build a database of leads, track responses and sales and determine costs
  • Print sales contracts and documentation
  • Record your marketing activities for all types of ownership products
  • Build a complete database of lead and clients, track responses and sales and determine costs
  • Use the functionality that you need right now – safe in the knowledge that as your business develops, you can access all Merlin’s modules when you need them. And all at no extra charge.
  • And much more...

The Merlin team's promise to you

No client should ever find themselves lost, confused and alone with our software and should always enjoy the very best customer experience from every member of our team.

What our clients say

  • Merlin Software has transformed the services that we offer timeshare consumers through the TATOC Consumer Helpline - and to our member resorts and affiliates as well. We now have access to actionable, valuable data that can be used for a variety of purposes. It has enhanced and streamlined our business processes.
    Harry TaylorExecutive chairman, TATOC
  • “The complete integration of all of our systems was a key reason for choosing Merlin. In addition our owners will now be able to engage with their favourite holiday destinations seamlessly. We look forward to implementing the Merlin Software across all the operating divisions of Southern Sun Resorts to the benefit of all."
    Deon ViljoenDirector of operations for Southern Sun Resorts